COVID-19
As with most businesses, we are continually monitoring updates from the Ministry of Health to respond accordingly.
Wearing a face mask to consultations is recommended if possible.
Contact tracing will be in place using the NZ COVID tracer app.
Please contact the office if you need to book an appointment or if you require any further information.
Specific to our practice
Please note, the safety and wellbeing of our patients, staff, family and community are our highest priority. We wiil inform you of the following changes we will be implementing in response to Coronavirus (COVID-19).
Visiting our rooms
As a practice, we come into contact with many patients each day, some of which are the elderly and the at-risk population group. We all have a huge responsibility to help keep our people safe so we are following the government’s requirements on social distancing.
We request your help to keep our team and patients safe and indirectly, our family and community with the following simple precautions:-
Please advise us and postpone your appointment if you are feeling unwell in any way.
Please advise us and self quarantine for at least 14 days if you have recently returned from overseas travel or at-risk regions, been in contact with someone who is positive for COVID-19 or suspected of or anyone with symptoms in keeping with Coronavirus.
Please inform us if you are confirmed to have COVID-19 or are suspected of, awaiting results and we will make special arrangements through video conference.
We understand your frustration, especially if you have waited long for your appointment so we assure you, we will be making special arrangements to see you as soon as your quarantine period is over.
Thank you very much for your understanding.
Hygiene practices
We have always had very thorough cleaning and hygiene processes in our practice.
To ensure we are doing as much as we can, we have put into place more cleaning and sanitising procedures for our rooms.
We have hand sanitiser readily available for our patients which we highly encourage the use of on arrival and leaving our practice.
We are following the Ministry of Health's guidelines around hand-washing and cleaning, and have reinforced this with our team.
PRACTISES MAY DIFFER DEPENDING ON CURRENT COVID-19 ALERT LEVELS
Telehealth/virtual clinics
We endeavour to keep our services through all alert levels, running our clinics in a safe manner through the availability of Telehealth using video conferencing with Zoom, FaceTime or Skype, or a simple phone call. We accept there are some limitations through such modalities.
Please click here to learn how to set up video conferencing with us.
Change in interaction at rooms
Our apologies in advance as we may be practicing social distancing of 2 metres and limiting physical contact as much as possible in the way of handshakes and examinations as appropriate.
Please do not be offended and please be understanding that our standard practice may differ. This is to protect everyone (our staff and patients).
We will spread out our appointments to ensure there are no crowds in our waiting room but unfortunately this will mean we are not seeing as many patients in a day.
You may be ask to wait in your car until it is suitable to come in to maintain social distancing within our rooms.
Hand hygiene will be ensured between patients amongst staff.
Telehealth consult with a video call or phone call may be organised where appropriate.
For latest updates, information and advice on COVID-19, please visit the following official websites
health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus